Retail

AI-Driven Shopping & Customer Experience

Retail businesses are evolving as customers demand personalised experiences, instant support, and faster transactions. Traditional customer service and sales models fail to scale efficiently.

Here’s how HeyAlpha helps

AI-Powered Shopping Assistants

Virtual assistants offer real-time product recommendations, shopping guidance, and promotions.

Automated Checkout

AI-driven self-checkout and contactless payment eliminate queues and enhance store efficiency.

Customer Engagement AI

AI analyzes buying patterns to provide personalized discounts, reminders, and targeted promotions.

The AI Agent Solution

  • 24/7 Availability

    AI avatars are available 24/7, assisting customers anytime—whether in-store via kiosks, online through chatbots, or on mobile apps—offering instant answers and support.

  • Hyper-personalised recommendations

    They provide hyper-personalised product recommendations by analysing each shopper’s behaviour and preferences.

  • Reducing abandoned carts

    To help reduce abandoned carts, AI avatars remind online shoppers of items left behind and assist with purchasing decisions in real time.

  • Seamless customer support

    For seamless customer support, AI avatars handle FAQs, returns, and checkout assistance—minimising wait times and enhancing convenience.

  • Omnichannel integration

    With full omnichannel integration, AI avatars synchronise customer preferences across online, mobile, and in-store touchpoints, creating a smooth and consistent shopping experience

The Data behind AI in Retail

80% OF SHOPPERS

PREFER BRANDS THAT UNDERSTAND THEIR NEEDS & OFFER PERSONALISATION

45% OF CUSTOMERS

ABANDON CARTS CUSTOMERS CAN’T GET ANSWERS FAST ENOUGH.

76% OF CONSUMERS

EXPECT BRANDS TO OFFER TAILORED RECOMMENDATIONS.

UP TO 70% OF INQUIRIES

RESOLVED INSTANTLY BY AI POWERED CUSTOMER SUPPORT

Ready to deploy AI Agents in your business?

Contact us today to explore AI-driven automation.